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Note on dispute resolution

If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi/en) for resolution.

Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service (www.kuluttajaneuvonta.fi).

The European Commission has on 15th of February 2016 opened an online dispute resolution platform (so called ODR forum) for consumers and businesses. It is accessible under http://ec.europa.eu/odr.